Sean L.
Yelp
I've been going to Rudy's since 2000 when I first started coming to Austin. With my travels with work, I've probably eaten at all of the locations in Austin, Houston, Dallas, San Antonio and all over Texas and the 360 location was my favorite location of all time. My wife agreed.
Well recently within the past month (2024), my wife and our daughter decided to go eat at Rudy's so we got our normal 1lb moist brisket, rack of ribs, sausage and chicken along with the sides. We were excited and we always over order so we can have leftovers at home. Well while we were eating I found that the ribs lacked flavor, were tough and the brisket wasn't moist, didn't have the same bark and wasn't very flavorful and/or good. We were very displeased with the food.
While we were finishing up an employee came over and asked how things were. Very nicely, I asked them if they changed owners, or management and he said yes. We told them that the food was terrible and that I had been coming here for 20 years. He stated that the recipes are the same other than they don't soak their brisket in milk anymore but it should be the exact same. I let him know that I wasn't pleased and he left and never returned. So we took our food, threw the rest in the trash and left.
So yesterday I decided to email corporate and let them know my complaints. I received a phone call today apologizing for my experience and he stated he hoped I'd return again.
Well honestly for the amount of $$ BBQ and food in general costs, I won't be spending my money any more at Rudy's. Very disappointed. Glad that someone from corporate called, but surprised they offered me nothing but an "I'm sorry".